Western Cape Government Contact Centre
If you need help or guidance accessing government services and information, you can speak to one of our friendly Contact Centre agents, through a number of channels which we provide.
Located at 9 Wale Street, in the heart of the Cape Town CBD, the Western Cape Government Walk-in Centre is a central and convenient point of access to government information and services where you can chat to our front desk staff face-to-face, no appointment needed.
Our agents are well informed with updated government information, services and opportunities, which are easily obtained through our various access channels.
The Contact Centre shares a reception area with our Western Cape Government eCentre Programme, which provides free information and communications technology services, including:
- internet access;
- basic/accredited computer training;
- printing facilities; and
- access to information.
Speak to one of our friendly Contact Centre agents or access free information on government services.
Visit our Walk-in Centre or send Snail Mail: 9 Wale Street, Cape Town, 8000
You can also:
- Call: 0860 142 142
- Email: service@westerncape.gov.za
- Fax: 021 483 7216
- SMS: “Help” 079 769 1207
- Send a Please Call Me: 079 769 1207
- Call the Presidential hotline: 17737
- Connect with us on our social media channels:
Please note our operating hours are:
- Monday – Friday: 8am – 5pm
- Weekends – 8am – 1pm
- Public Holidays – Closed