Some of the customers in these areas would have been affected by either one of two scenarios:
In both these scenarios there has been no duplicate billings, in terms of the new meter reading and billing dates. The invoicing cycle of the affected accounts will normalize after the August billing.
Those customers where the necessary changes have not yet been effected will be communicated to before any further changes are applied.
Please note: Should any customer have difficulty in making payment as a result of these changes, arrangements can be made to stagger the payments by contacting 021 400 2578 or 021 400 3695 .
The City apologises for any inconvenience caused.
Issued by:
Directorate: Communication and Marketing
City of Cape Town
Email: media@capetown.gov.za
Tel: 021 400 2201
Fax: 021 957 0023
Charles Cooper
Media Liaison
Tel: 021 400 3719
Sipho Mosai
Director: Water Services
Tel: 021 400 4859