Clinical Appointment and Referral electronic Service (CAReS)

What is CAReS?

The Clinical Appointment and Referral electronic Service (CAReS) system facilitates efficient and holistic patient care while also connecting staff across departments and facilities to easily make referrals and appointments.

CAReS is an integrated web-based system used for referrals between all levels of care from our Community Health Workers to our quaternary sub-specialist clinicians. 

How does the system work?

CAReS can be used on a cellphone, a tablet, a laptop, or a desktop computer. CAReS can be used via a downloaded App or via a website. Importantly CAReS connects to all other electronic services used in the Health and Wellness Department.

There are two components of the system. The first component is an electronic system which allows a seamless process for referrals from any and all categories of staff to any other category of staff, across all levels of care, to assist with the treatment of a patient. 

The second component is the appointments system which assigns a specific date and specific time slot for an appointment to each individual patient, in order to decrease waiting time at a health facility before being attended to, and to decrease congestion at health facilities. This second component, is still under development.