Human Settlements Helpdesk

The Helpdesk provides assistance wherever possible to the citizens of the Western Cape with the sole purpose of finding solutions and/or providing advice.

Operational Hours

• Monday To Friday: 07h30 until 15h00
• All walk-in clients will be assisted by on a first come basis.
• Submission of completed Subsidy Application Forms - can be dropped off at the helpdesk on the Ground Floor at 27 Wale Street or via post
• Email enquiries to – human.settlements@westerncape.gov.za

You can access the following services:

Housing Subsidies

• How to access a housing subsidy
• Status of subsidy applications
• Information on various subsidy programmes

N2 Gateway Project

• Status of subsidy applications

General Advice on:

• Title deeds
• Transfer of property
• Property enquiries
• Deceased estates

Rental Housing Tribunal

• Register Complaints
• Checking on the status of a complaint lodge;
• Providing advice and guidance

Military Veterans

• Checking on their subsidy application status;

Departmental Assets

• Letting and maintenance enquiries

CONTACT THE CITY OF CAPE TOWN FOR THE FOLLOWING ENQUIRIES

• Housing Waiting List
• New Waiting List Registrations
• General Enquiries on council owned property
• Update of personal information on the waiting list
• Title Deeds
• Other Projects

CONTACT ADDRESS FOR THE CITY OF CAPE TOWN