Psycho-Social Support
WCED Specialised Support Services
The Directorate: Specialised Education offers a range of services for learners who experience barriers to learning, require additional support, are vulnerable, as well as capacity building for educators to provide for these learners. These services include:
- psychological, social work, education therapy, learning support, positive behaviour programmes and clinical services.
- education programmes in ordinary schools (including full-service | inclusive schools) and special schools.
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Guide to Specialised Support Services
Back to School Guidelines

Guidelines for COVID-19 Psycho-Social Support
The COVID-19 Psycho-social support plan is a detailed and multi-levelled plan to support teaching in responding to the social and emotional needs of learners upon their return to schools. The mantra of "Maslow before Bloom" put the psycho-social needs of the child in priority focus whilst allowing the learner to reclaim their positions within education.
Guidelines for School Managers and School Management Teams
These important letters, notices and guidelines were issued to principals, school management teams and school governing bodies in preparation for the re-opening of schools after the COVID-19 schools lockdown period.
Psycho-Social Support forms
PSS Learner Check-In forms
The Psycho-Social Support (PSS) Learner Check-in forms are tools for teachers to engage in conversation with learners upon return to gauge learner well-being.
- Form A-1: Learner Check-In Foundation Phase
- Form A-2: Learner Check-In InterSen and Older Learners
- Form A-3: Check-In All Ages
- Form A-4: Check-In South African Sign Language
- Form C: Referral form | To be used when making a referral to the School-based Support Team for Post-Lockdown Support needs.
- School Guidelines for Post COVID-19 Lockdown
Classroom Survey
- Form B: Learner Well-being Questionnaire | A tool for teachers to gauge the well-being of the classroom and to provide the support services with information to render appropriate support.
Psycho-Social Support Resources
Dr Andre Rowan explains how to complete the PSS Forms.

Videos to enhance Psycho-Social Support in the Classroom
Videos with Psycho-Social Support guidelines
The videos below were scripted and prepared by the ISLES Team of the Cape Winelands Education District and can be viewed by clicking on the link above.
- Sukkkel om goed te proe or ruik?
- Do not go out! Stay home!
- ISLES Post Lockdown for schools Part 1
- ISLES Post Lockdown support Part 2
- ISLES Post Lockdown support Part 3 Support Pathway

Classroom Intervention Activities
COVID-19-related care resources
Life Orientation Resource material
Clinical and General Healthcare Services
Inclusive Education Policies and Guidelines
Employee Health and Wellness Programme

Employee Health and Wellness Programme
2020 EHWP WCED Psycho-Social Services
Tollfree: 0800 111 011
eMail: wced@mhg.co.za
USSD: *134*664*38#
Upcoming events and training
Cape Teaching and Leadership Institute (CTLI)
The CTLI offers courses for teachers, principals, deputy principals and heads of department. Visit the website to engage some of the training possibilities.
Solution Focused Institute of South Africa
The institute is run by Dr Jacqui von Cziffra-Bergs and is committed to training psychologists, social workers, counsellors and teachers in Solution Focused Brief Therapy (SFBT) thinking and techniques.
A team of occupational therapists, speech therapists, educational psychologists, remedial teachers and special needs facilitators providing quality services online for children, parents and teachers in their home or school.