EHWP FAQ
Employee Health & Wellness Programme (EHWP) FAQ
What is the EHWP?
The EHWP is a free, confidential, and professional programme that offers support to you and your immediate family in the form of wellness services (i.e. counselling, information, and various psycho-social support).
Who is eligible for the EHWP?
All WCED employees and their spouse / partner and children residing in the household.
How do I contact the EHWP?
Dial the toll-free number for instant support
- 0800 111 011 (free from landline and cell phones)
- Should your call not be answered immediately, please leave a voicemail. Your call will be returned within 60 minutes
Dial *134*905# to request a call back
- You will be asked 3 introductory questions:
- Place of work
- Enter your name (or remain anonymous)
- Please indicate the type of assistance you require (counselling, legal guidance, financial advice, etc.)
Live Chat via HUB
- Lyra Wellbeing APP for text support (Code WES007)
Please call the toll-free number in an emergency!
Dedicated e-mail address: wced@icas.co.za
When can I use the EHWP?
The EHWP is available 24/7, 365 days a year via the toll-free number: 0800 111 011.
Where can I access more information on the EHWP?
Kindly explore the EHWP webpage, there are informative articles available and various materials that could assist you in utilising the programme to your benefit.
https://www.westerncape.gov.za/education/employee-health-and-wellness-programme
Additionally, (Enquiries only) may be directed to the EHWP email address - ehwp.wced@westerncape.gov.za